DER EE DE-33 User Manual

SPECIAL EUROBAROMETER 359 Attitudes on Data Protection and Electronic Identity in the European Union REPORT Fieldwork: November – December 2010 Pu

Special Eurobarometer 359 DP + e-ID - 5 - Digital initiates have become familiar with the Internet through their work or higher education rather th

Special Eurobarometer 359 DP + e-ID - 95 - 2 AWARENESS AND PERCEIVED CONTROL The previous chapter described Europeans’ attitudes towards disclosi

Special Eurobarometer 359 DP + e-ID - 96 - have an account they use on the Internet, such as email, or for social networking or commercial services

Special Eurobarometer 359 DP + e-ID - 97 - Customer cards, such as loyalty cards and frequent flyer cards, are used most frequently in Finland (87%

Special Eurobarometer 359 DP + e-ID - 98 - Credit cards and bank cardsNational identity cards\ residence permitGove rnment entitlement cards (e.g.

Special Eurobarometer 359 DP + e-ID - 99 - (++) are more likely to have these items, but less likely to use national identity cards. Online shopp

Special Eurobarometer 359 DP + e-ID - 100 - 2.1.2 Identity protection in daily life - More than six Europeans out of ten give the minimum require

Special Eurobarometer 359 DP + e-ID - 101 - A closer look at the ranking of strategies used by Europeans to protect their identity in daily life re

Special Eurobarometer 359 DP + e-ID - 102 - The UK stands out with six out of ten (59%) respondents shredding old bills, bank statements, credit ca

Special Eurobarometer 359 DP + e-ID - 103 - Give the minimum required informationDo not disclose your bank details or PIN numbersDisclose informa

Special Eurobarometer 359 DP + e-ID - 104 - A socio-demographic breakdown reveals great disparities between groups in respect of all the strategies

Special Eurobarometer 359 DP + e-ID - 6 - INTRODUCTION Article 8 of the Charter of Fundamental Rights of the European Union expressly recognises t

Special Eurobarometer 359 DP + e-ID - 105 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 106 - 2.1.3 Identity protection on the Internet - More than 4 out of 10 Internet users use tools and strate

Special Eurobarometer 359 DP + e-ID - 107 - Base: Internet users (66% of whole sample) The reader may note that the top five methods of protectin

Special Eurobarometer 359 DP + e-ID - 108 - Checking that the transaction is protected or the site has a safety logo/label is cited by more than ha

Special Eurobarometer 359 DP + e-ID - 109 - Use tools and strategies to limit unwanted emails (spams) Check that the transaction is protected or th

Special Eurobarometer 359 DP + e-ID - 110 - A socio-demographic analysis shows that education and occupation make a difference when it comes to ide

Special Eurobarometer 359 DP + e-ID - 111 - Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 112 - 2.2 Awareness of possible accessibility of personal data by third parties 2.2.1 Reading privacy stat

Special Eurobarometer 359 DP + e-ID - 113 - France (24% usually read and understand them while 24% usually read them but do not fully understand th

Special Eurobarometer 359 DP + e-ID - 114 - Socio-demographic analysis shows that self-employed respondents (62%) and managers (64%) read privacy s

Special Eurobarometer 359 DP + e-ID - 7 - Overall, collection, storage and usage of personal data have become a part of everyday life at all levels

Special Eurobarometer 359 DP + e-ID - 115 - 2.2.2 Adapting behaviour after reading privacy statements on the Internet - Seven in ten respondents

Special Eurobarometer 359 DP + e-ID - 116 - In each of the Member States - with the exception of the UK - a majority of the interviewees had adap

Special Eurobarometer 359 DP + e-ID - 117 - A socio-demographic breakdown does not yield significant differences, with the exception of white colla

Special Eurobarometer 359 DP + e-ID - 118 - 2.2.3 Reasons for not reading privacy statements on the Internet - Knowing that these websites have a

Special Eurobarometer 359 DP + e-ID - 119 - Base: Respondents who do not read privacy statements (21% of the whole sample) Note: results for coun

Special Eurobarometer 359 DP + e-ID - 120 - A socio-demographic breakdown demonstrates that respondents saying it is sufficient for them to see th

Special Eurobarometer 359 DP + e-ID - 121 - 2.2.4 Incidence of informed consent when joining a social network site or registering for a service onl

Special Eurobarometer 359 DP + e-ID - 122 - The country by country analysis reveals significant differences: the highest proportions of interviewee

Special Eurobarometer 359 DP + e-ID - 123 - Base: Internet users (66% of the whole sample)

Special Eurobarometer 359 DP + e-ID - 124 - 2.2.5 Satisfaction with information provided by social network sites about the possible consequences o

Special Eurobarometer 359 DP + e-ID - 8 - Outline of the report This report starts with an overview of respondents’ disclosure of personal informa

Special Eurobarometer 359 DP + e-ID - 125 - The countries with the largest proportions of sufficiently-informed respondents are Portugal (73%), Hun

Special Eurobarometer 359 DP + e-ID - 126 - Socio-demographic analysis shows that the youngest respondents aged 15-24 (54%) and manual workers (54

Special Eurobarometer 359 DP + e-ID - 127 - 2.3 Perceived control over personal data 2.3.1 Perceived control over information disclosed on socia

Special Eurobarometer 359 DP + e-ID - 128 - In every single Member State, a majority of the respondents who had disclosed personal information on s

Special Eurobarometer 359 DP + e-ID - 129 - Socio-demographic analysis shows that feelings of complete control over personal information disclosed

Special Eurobarometer 359 DP + e-ID - 130 - A majority of the respondents who had disclosed personal information when shopping online feel in contr

Special Eurobarometer 359 DP + e-ID - 131 - A socio-demographic breakdown shows that respondents in the 15-24 age group (23%), and students and hou

Special Eurobarometer 359 DP + e-ID - 132 - 2.4 Identity theft and data loss - Awareness of issues in relation to data losses and identity theft

Special Eurobarometer 359 DP + e-ID - 133 - Experiences of issues related to data losses or identity theft affecting an acquaintance are most frequ

Special Eurobarometer 359 DP + e-ID - 134 - A socio-demographic breakdown demonstrates that the oldest age group aged 55+ (50%), the least educated

Special Eurobarometer 359 DP + e-ID - 9 - This Eurobarometer survey has been commissioned by the Directorate-General JUSTICE, and the Directorate-G

Special Eurobarometer 359 DP + e-ID - 135 - 2.5 Summary This chapter has addressed the question of how knowledgeable Europeans are regarding how t

Special Eurobarometer 359 DP + e-ID - 136 - When interviewees who do not usually read them are asked their reasons for not reading privacy statemen

Special Eurobarometer 359 DP + e-ID - 137 - 3 PROTECTION OF PERSONAL DATA The preceding chapters of this report discussed Europeans’ actual disc

Special Eurobarometer 359 DP + e-ID - 138 - Base: Whole sample The majority of the Europeans interviewed trust health and medical institutions (7

Special Eurobarometer 359 DP + e-ID - 139 - Further cross-analyses regarding feelings of control and informed consent as discussed in chapter two r

Special Eurobarometer 359 DP + e-ID - 140 - Base: Whole sample European institutions such as the European Commission and the European Parliament

Special Eurobarometer 359 DP + e-ID - 141 - Total 'Trust' Total 'Do not trust'Don't knowTotal 'Trust' To

Special Eurobarometer 359 DP + e-ID - 142 - In every single Member State, more people do not trust than trust Internet companies such as search eng

Special Eurobarometer 359 DP + e-ID - 143 - Total 'Trust' Total 'Do not trust'Don't knowTotal 'Trust' To

Special Eurobarometer 359 DP + e-ID - 144 - In contrast, the opposite is true of respondents who left school at the age of 15 or younger, except in

Special Eurobarometer 359 DP + e-ID - 10 - In this report, the countries are referred to by their official abbreviation: ABREVIATIONS EU27 Eu

Special Eurobarometer 359 DP + e-ID - 145 - Health and medical institutionsNational public authorities (e.g. tax authorities, social security autho

Special Eurobarometer 359 DP + e-ID - 146 - 3.1.2 Concern about the further uses of personal data than the ones it was originally collected for –

Special Eurobarometer 359 DP + e-ID - 147 - A country-by-country analysis shows that in all but one EU Member State, a majority of respondents are

Special Eurobarometer 359 DP + e-ID - 148 - Base: Whole sample 3.1.3 Perceptions on individual's consent for the processing of their perso

Special Eurobarometer 359 DP + e-ID - 149 - Base: Whole sample A country-by-country analysis reveals that respondents in Greece and Cyprus (each

Special Eurobarometer 359 DP + e-ID - 150 - Base: Whole sample A socio-demographic breakdown did not reveal any differences, except that respond

Special Eurobarometer 359 DP + e-ID - 151 - Base: Whole sample 3.1.3 Information to individuals about personal data loss or theft – Nearly nin

Special Eurobarometer 359 DP + e-ID - 152 - Base: Whole sample A country by country breakdown shows that almost all respondents in Malta, Denmark

Special Eurobarometer 359 DP + e-ID - 153 - Base: Whole sample There are very few significant socio-demographic differences on this question, wit

Special Eurobarometer 359 DP + e-ID - 154 - 3.2 Respondents’ access to their personal data held by others 3.2.1 Willingness to pay for access to

Special Eurobarometer 359 DP + e-ID - 11 - 1 PERSONAL DATA DISCLOSURE IN EVERYDAY LIFE 1.1 Introduction The disclosure of personal information

Special Eurobarometer 359 DP + e-ID - 155 - A country by country analysis reveals that there are significant differences between Member States. In

Special Eurobarometer 359 DP + e-ID - 156 - A socio-demographic analysis reveals that age, education, occupation, financial situation and social po

Special Eurobarometer 359 DP + e-ID - 157 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 158 - 3.2.2 Reasons for deleting personal data - 3/4 of Internet users want to be able to delete their pers

Special Eurobarometer 359 DP + e-ID - 159 - Changing Internet provider is mentioned as a reason most often in Sweden (21%) and least often in Latvi

Special Eurobarometer 359 DP + e-ID - 160 - 3.2.3 Importance of the portability of personal data across providers and platforms - More than seven

Special Eurobarometer 359 DP + e-ID - 161 - Base: Internet users (66% of whole sample) No socio-demographic differences were found, except that r

Special Eurobarometer 359 DP + e-ID - 162 - Base: Internet users (66% of whole sample) Bases: Social networking site users (40% of whole sample)

Special Eurobarometer 359 DP + e-ID - 163 - 3.2.4 Incidence of changing privacy settings on social networking sites - More than half of social ne

Special Eurobarometer 359 DP + e-ID - 164 - Base: Users of social networking or sharing sites (40% of whole sample) A socio-demographic analysis

Special Eurobarometer 359 DP + e-ID - 12 - 1.2 Disclosing personal information 1.2.1 Information considered as personal – Medical information,

Special Eurobarometer 359 DP + e-ID - 165 - Base: Users of social networking or sharing sites (40% of whole sample)

Special Eurobarometer 359 DP + e-ID - 166 - 3.2.5 Ease of changing privacy settings on social network sites – A vast majority of social networkin

Special Eurobarometer 359 DP + e-ID - 167 - Base: Users of social networking or sharing sites who tried to change privacy settings (20% of the who

Special Eurobarometer 359 DP + e-ID - 168 - Base: Users of social networking or sharing sites who tried to change privacy settings (20% of the who

Special Eurobarometer 359 DP + e-ID - 169 - Base: Users of social networking or sharing sites who did not try to change privacy settings (19% of w

Special Eurobarometer 359 DP + e-ID - 170 - You trust the site to set appropriate privacy settings You did not know that you could change the setti

Special Eurobarometer 359 DP + e-ID - 171 - Respondents aged 15-24 are most likely to trust the site to use appropriate privacy settings (33%) and

Special Eurobarometer 359 DP + e-ID - 172 - 3.3 Summary The aim of this chapter was to present Europeans’ opinions about various ways of protectin

Special Eurobarometer 359 DP + e-ID - 173 - Just over half of the Europeans who use social networking or sharing sites tried to change the privacy

Special Eurobarometer 359 DP + e-ID - 174 - 4 REGULATION AND REMEDIES This chapter examines Europeans’ views on the regulatory protection of pers

Special Eurobarometer 359 DP + e-ID - 13 - 1.2.1.1 Financial information - Financial information is more likely to be considered as personal by I

Special Eurobarometer 359 DP + e-ID - 175 - The countries with the largest proportions of interviewees who are aware of a public authority responsi

Special Eurobarometer 359 DP + e-ID - 176 - A socio-demographic breakdown reveals that interviewees who are aware of a national public authority r

Special Eurobarometer 359 DP + e-ID - 177 - 4.2 General regulation 4.2.1 Responsibility for safe handling of personal data 4.2.1.1 On social ne

Special Eurobarometer 359 DP + e-ID - 178 - Base: Social Networking Sites users (40% of the whole sample) A country-by-country analysis of the fi

Special Eurobarometer 359 DP + e-ID - 179 - You – as you need to take care of your information The social networking sites and\ or sharing sites yo

Special Eurobarometer 359 DP + e-ID - 180 - 4.2.1.2 On shopping sites - Online shoppers hold the shopping sites at least as responsible as themsel

Special Eurobarometer 359 DP + e-ID - 181 - A country-by-country analysis of the first answers generally reveals a similar pattern as for social ne

Special Eurobarometer 359 DP + e-ID - 182 - Base: Whole sample A country-by-country analysis shows that this is felt by a large majority in ever

Special Eurobarometer 359 DP + e-ID - 183 - Base: Whole sample A socio-demographic breakdown shows that all categories are strongly in favour of

Special Eurobarometer 359 DP + e-ID - 184 - 4.2.3 Desired administrative level for the enforcement of rules - A relative majority of Europeans be

Special Eurobarometer 359 DP + e-ID - 14 - Base: Whole sample Socio-demographic analysis reveals that the highest proportions of respondents who

Special Eurobarometer 359 DP + e-ID - 185 - LV 58% SE 66% AT 17%LU 57% UK 61% UK 16%DE 56% DK 60% IE 15%FR 56% SI 59% IT 14%BE 55% FI 53% BE 13%………

Special Eurobarometer 359 DP + e-ID - 186 - Base: Whole sample 4.2.4 Perceived effectiveness of Data Protection Officers in companies - A majo

Special Eurobarometer 359 DP + e-ID - 187 - Base: Whole sample A country-by-country analysis shows that in every single Member State at least hal

Special Eurobarometer 359 DP + e-ID - 188 - Base: Whole sample A socio-demographic breakdown reveals that age, education, occupation and interne

Special Eurobarometer 359 DP + e-ID - 189 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 190 - 4.2.5 Sanctions for breaches of data protection rights - Imposing a fine on companies that use peopl

Special Eurobarometer 359 DP + e-ID - 191 - provide legal support for those willing to take the case in court (29%), or give people more direct con

Special Eurobarometer 359 DP + e-ID - 192 - Impose a fine to these companiesBan them from using such data in the futureCompel them to compensate t

Special Eurobarometer 359 DP + e-ID - 193 - A socio-demographic analysis reveals almost no differences with respect to the top three priorities. Ne

Special Eurobarometer 359 DP + e-ID - 194 - 4.3 Rules on specific categories of personal data 4.3.1 Special protection of genetic information

Special Eurobarometer 359 DP + e-ID - 1 - Special Eurobarometer 359 Attitudes on Data Protection and Electronic Identity in the European Union

Special Eurobarometer 359 DP + e-ID - 15 - 1.2.1.2 Medical information A large majority of the European interviewees also see medical information

Special Eurobarometer 359 DP + e-ID - 195 - A country-by-country analysis shows that vast majorities in every single Member States agree that DNA d

Special Eurobarometer 359 DP + e-ID - 196 - A socio-demographic breakdown shows a few differences regarding age, education, occupation, and Interne

Special Eurobarometer 359 DP + e-ID - 197 - A country-by-country analysis shows these opinions are shared by vast majorities in all EU Member State

Special Eurobarometer 359 DP + e-ID - 198 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 199 - Only specific data within the framework of a specific investigationFor all general crime prevention act

Special Eurobarometer 359 DP + e-ID - 200 - Most mentions of all general crime interventions are found in Romania (41%) and Italy (40%), but also i

Special Eurobarometer 359 DP + e-ID - 201 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 202 - 4.4 Summary The aim of this chapter was to gain insight into Europeans’ wishes regarding the regulator

Special Eurobarometer 359 DP + e-ID - 203 - Close to nine out of ten Europeans also think that genetic information such as DNA data should have the

Special Eurobarometer 359 DP + e-ID - 204 - CONCLUSION In the light of the ever-increasing role digital technologies have played in society during

Special Eurobarometer 359 DP + e-ID - 16 - The graphs below show that there is a clear correlation between the beliefs that financial and medical i

Special Eurobarometer 359 DP + e-ID - 205 - risks associated with disclosure on the Internet are being a victim of fraud (particularly by online sh

Special Eurobarometer 359 DP + e-ID - 206 - their personal data held by companies may be used for a different purpose than that for which it was co

Special Eurobarometer 359 DP + e-ID - 207 - Countries of interest  A general pattern – with few exceptions – emerged, with northern and western E

Special Eurobarometer 359 DP + e-ID - 208 - identity, either in daily life or on the Internet; or to be concerned about the personal information he

ANNEXES

TECHNICAL SPECIFICATIONS

SPECIAL EUROBAROMETER 359 “Attitudes on Data Protection and Electronic Identity in the European Union” TECHNICAL SPECIFICATIONS Between th

ABBREVIATIONS COUNTRIES INSTITUTES N° INTERVIEWS FIELDWORK DATES POPULATION 15+ BE Belgium TNS Dimarso 1

For each country a comparison between the sample and the universe was carried out. The Universe description was derived from Eurostat populat

QUESTIONNAIRE

Special Eurobarometer 359 DP + e-ID - 17 - 1.2.1.3 National identity number, identity card number or passport number Almost three-quarters of the

QB1a For each of the following activities, please tell me if it is an activity that you do, or not, on the Internet.(ONE ANSWER PER LINE)(READ OUT) Ye

QB2(SHOW CARD – READ OUT – MULTIPLE ANSWERS POSSIBLE)Your fingerprints Medical information (patient record, health information)Which of the following

QB3Totally Tend to Tend to Totally Not appliDK(READ OUT – ROTATE)For each of the following statements, could you please tell me whether you totally ag

ASK QB4a TO QB12a IF "USE SOCIAL NETWORKING SITES AND\ OR SHARING SITES", CODE 1 IN QB1a.1 OR QB1a.2 – OTHERS GO TO QB4bSocial networking si

QB5a What are the most important reasons why you disclose such information on social networking sites and\ or sharing sites?ASK QB5a AND QB6a IF "

QB7aASK QB7a TO QB12a IF "USE SOCIAL NETWORKING SITES AND\ OR SHARING SITES", CODE 1 IN QB1a.1 OR QB1a.2 – OTHERS GO TO QB4bI will read out

QB9a1QB9a2Who do you think should make sure that your information is collected, stored and exchanged safely on social networking sites and\ or sharing

QB11aASK QB11a IF "YES", CODE 1 IN QB10a – OTHERS GO TO QB12aHow easy or difficult did you find it to change the privacy settings of your pe

ASK QB4b TO QB8b IF "PURCHASE GOODS OR SERVICES ONLINE", CODE 1 IN QB1a.3 – OTHERS GO TO QB13It is increasingly common to purchase goods and

QB5bASK QB5b AND QB6b IF "HAVE DISCLOSED PERSONAL INFORMATION WHEN SHOPPING ONLINE", CODE 1 TO 15 IN QB4b – OTHERS GO TO QB8bWhat are the mo

Special Eurobarometer 359 DP + e-ID - 18 - Socio-demographic analysis reveals that some groups are less likely to consider their national identity

QB7bASK QB7b TO QB8b IF "PURCHASE GOODS OR SERVICES ONLINE", CODE 1 IN QB1a.3 – OTHERS GO TO QB13I will read out a list of potential risks.

QB13 Nowadays, cameras, cards and websites record your behaviour, for a range of reasons. Are you very concerned, fairly concerned, not very concerned

QB15 In your daily life, what do you do to protect your identity? Please indicate all that apply in the following list.(SHOW CARD – READ OUT – MULTIPL

QB17I am going to ask you a series of questions about how personal information or data is collected, treated, stored and protected by public and priva

QB19ASK QB19 IF "READ THEM", CODE 1 OR 2 IN QB18 – OTHERS GO TO QB20Have you adapted your behaviour on the Internet after reading privacy st

QB21ASK QB21 TO QB23 IF "USE THE INTERNET", CODE 1 TO 5 IN D62.1 OR D62.2 OR D62.3 – OTHERS GO TO QB24As you may know, some Internet compani

QB24(SHOW CARD – READ OUT – MULTIPLE ANSWERS POSSIBLE)Yes, in all casesYes, in the context of personal information asked on the InternetShould your sp

QB26 Companies holding information about you may sometimes use it for a different purpose than the one it was collected for, without informing you (e.

QB29 When you decide to change providers or stop using a service, how important or not is it for you to be able to transfer personal information that

QB32 How important or not is it for you to have the same rights and protections over your personal information regardless of the EU country in which i

Special Eurobarometer 359 DP + e-ID - 19 - Other information When we consider other items listed, considerable differences between countries and b

QB35 The police sometimes access and analyse individuals' personal data to carry out their activities. In what circumstances should the police be

QB39 Some companies use people’s personal data without them being aware, creating inconvenience ranging from spam to financial loss. What should be th

TABLES

QB1a.1 Bitte sagen Sie mir für jede der folgenden Aktivitäten, ob dies eine Aktivität ist, der Sie im Internet nachgehen oder nicht.QB1a.1 Pour chacun

QB1a.2 Bitte sagen Sie mir für jede der folgenden Aktivitäten, ob dies eine Aktivität ist, der Sie im Internet nachgehen oder nicht.QB1a.2 Pour chacun

Q3 S fddfldk bd k dS hhdQB1a.3 Pour chacune des activités suivantes, veuillez me dire s’il s’agit d’une activité que vous pratiquez ou non sur Interne

QB1aT Indice utilisation d'InternetQB1aT Use of the Internet's indexQB1aT Index Internetnutzung++ + - --%EU 27BE++ + - --EB74.3EB74.3EB74.3E

QB1b Welchen der folgenden Aktivitäten gehen Sie außerdem im Internet nach? (ROTIEREN - MEHRFACHNENNUNGEN MÖGLICH)QB1b Which of the following activiti

QB1b Welchen der folgenden Aktivitäten gehen Sie außerdem im Internet nach? (ROTIEREN - MEHRFACHNENNUNGEN MÖGLICH)QB1b Which of the following activiti

QB1b Lesquelles des activités suivantes pratiquez-vous aussi sur Internet ? (ROTATION – PLUSIEURS REPONSES POSSIBLES)QB1b Which of the following activ

Special Eurobarometer 359 DP + e-ID - 20 - An analysis of socio-demographic variables shows that in general the more educated respondents and respo

QB2 Parmi les types d’informations et de données suivants qui se rapportent à vous, lesquelles considérez-vous comme personnelles ? (PLUSIEURS REPONSE

QB2 Parmi les types d’informations et de données suivants qui se rapportent à vous, lesquelles considérez-vous comme personnelles ? (PLUSIEURS REPONSE

QB2 Parmi les types d’informations et de données suivants qui se rapportent à vous, lesquelles considérez-vous comme personnelles ? (PLUSIEURS REPONSE

QB3.1 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.2 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.3 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.4 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.5 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.6 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

QB3.7 Pour chacune des propositions suivantes, veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d'accord ou pas du

Special Eurobarometer 359 DP + e-ID - 21 - Base: Whole sample

QB4a Dans le cadre de l’utilisation que vous faites des sites de réseaux sociaux et de partage, quels types d’informations avez-vous déjà divulguées (

QB4a Dans le cadre de l’utilisation que vous faites des sites de réseaux sociaux et de partage, quels types d’informations avez-vous déjà divulguées (

QB4a Welche der folgenden Arten von Informationen haben Sie im Rahmen Ihrer Nutzung von sozialen Netzwerkseiten und Sharing-Plattformen schon offengel

QB5a Quelles sont les principales raisons pour lesquelles vous divulguez ces informations sur des sites de réseaux sociaux et/ ou de partage ? (MAX. 3

QB5a Was sind die wichtigsten Gründe dafür, dass Sie solche Informationen auf sozialen Netzwerkseiten und/oder Sharing-Plattformen offenlegen? (MAX. 3

QB6a Quel degré de contrôle estimez-vous avoir sur les informations que vous avez divulguées sur des sites de réseaux sociaux et/ ou de partage, p. ex

QB7a Je vais à présent vous lire une liste de risques potentiels. D’après vous, quels sont les principaux risques liés à la divulgation d’informations

QB7a Je vais à présent vous lire une liste de risques potentiels. D’après vous, quels sont les principaux risques liés à la divulgation d’informations

QB8a Pouvez-vous me dire si vous êtes d’accord ou pas d’accord avec l’affirmation suivante : les sites de réseaux sociaux et/ ou de partage informent

QB9a1 A votre avis, qui devrait s’assurer que vos informations personnelles sont recueillies, conservées et échangées en toute sécurité sur les sites

Special Eurobarometer 359 DP + e-ID - 22 - 1.2.2 Perception of the necessity of disclosing personal information - Disclosing personal informati

éQB9a2 Et ensuite ? QB9a2 And secondly? QB9a2 Und was wäre das Zweitbeste? Les sites de réseaux sociaux et/ ou de partage – ils doivent garantir qu’il

QB9aT Les garants de la sécurité de vos informations sur les réseaux sociaux/de partageQB9aT The responsible for your information's safety on soc

QB10a Avez-vous déjà essayé de modifier les paramètres de confidentialité par défaut de votre profil personnel sur un site de réseau social et/ ou de

QB11a Dans quelle mesure vous a-t-il paru facile ou difficile de modifier les paramètres de confidentialité de votre profil personnel ? QB11a How easy

QB12a Pourquoi n’avez-vous pas essayé de modifier ces paramètres de confidentialité ? (PLUSIEURS REPONSES QB12a Why did you not try to change these pr

QB12a Pourquoi n’avez-vous pas essayé de modifier ces paramètres de confidentialité ? (PLUSIEURS REPONSES QB12a Why did you not try to change these pr

QB4b En pensant aux moments où vous avez acheté des biens ou des services sur Internet, quelles informations personnelles avez-vous divulguées ? (PLUS

QB4b En pensant aux moments où vous avez acheté des biens ou des services sur Internet, quelles informations personnelles avez-vous divulguées ? (PLUS

QB4b En pensant aux moments où vous avez acheté des biens ou des services sur Internet, quelles informations personnelles avez-vous divulguées ? (PLUS

QB5b Quelles sont les principales raisons pour lesquelles vous divulguez ces informations lors d’achats en ligne ? (MAX. 3 REPONSES)QB5b What are the

Special Eurobarometer 359 DP + e-ID - 23 - 1.2.2.1 Disclosing personal information is an increasing part of modern life Close to three-quarters

QB5b Was sind die wichtigsten Gründe dafür, dass Sie solche Informationen beim Online-Shopping offenlegen? (MAX. 3 NENNUNGEN)QB5b Quelles sont les pri

QB6b Quel degré de contrôle estimez-vous avoir sur les informations personnelles que vous avez divulgué lors d'achats en ligne, p. ex. la possibi

QB7b Je vais à présent vous lire une liste de risques potentiels. A votre avis, quels sont les principaux risques liés à la divulgation de vos informa

QB7b Je vais à présent vous lire une liste de risques potentiels. A votre avis, quels sont les principaux risques liés à la divulgation de vos informa

QB8b1 A votre avis, qui devrait s’assurer que vos informations sont recueillies, conservées et échangées en toute sécurité quand vous achetez des prod

QB8b2 Et ensuite ? QB8b2 And secondly? QB8b2 Und was wäre das Zweitbeste? Les sites d’achats en ligne – ils doivent garantir qu’ils traitent vos infor

TQB8bT Les garants de la sécurité de vos informations lors d'achats sur InternetTQB8bT The responsible for your information's safety when bu

QB13.1 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

QB13.2 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

QB13.3 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

Special Eurobarometer 359 DP + e-ID - 24 - A socio-demographic breakdown shows that the highest percentages of respondents agreeing with this stat

QB13.4 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

QB13.5 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

QB13.6 De nos jours, les caméras, les cartes et les sites web enregistrent votre comportement pour différentes raisons. Etes-vous très inquiet(e), plu

QB14 Parmi les choses suivantes, lesquelles utilisez-vous actuellement ? (PLUSIEURS REPONSES POSSIBLES)QB14 Which of the following do you currently us

QB14 Welche der folgenden Dinge nutzen Sie derzeit? (MEHRFACHNENNUNGEN MÖGLICH)Permis de Carte d’étudiantCompte sur Internet (email, réseaux QB14 Parm

QB15 Dans votre vie quotidienne, que faites-vous pour protéger votre identité ? Veuillez indiquer tous les moyens que vous utilisez dans la liste suiv

QB15 Dans votre vie quotidienne, que faites-vous pour protéger votre identité ? Veuillez indiquer tous les moyens que vous utilisez dans la liste suiv

QB16 Et sur Internet en particulier, que faites-vous pour protéger votre identité ? Veuillez indiquer tous les moyens que vous utilisez dans la liste

QB16 Et sur Internet en particulier, que faites-vous pour protéger votre identité ? Veuillez indiquer tous les moyens que vous utilisez dans la liste

QB17 Lorsque vous souhaitez devenir membre d’un site de réseau social ou vous inscrire à un service en ligne, il vous est généralement demandé de divu

Special Eurobarometer 359 DP + e-ID - 2 - Table of contents EXECUTIVE SUMMARY...

Special Eurobarometer 359 DP + e-ID - 25 - A socio-demographic analysis shows that agreement with this statement is most likely among the self-empl

QB18 En ce qui concerne les déclarations de confidentialité sur Internet, quelle affirmation parmi les suivantes correspond le mieux à votre situation

QB19 Avez-vous adapté votre comportement sur Internet après la lecture de déclarations de confidentialité ? Veuillez choisir l’affirmation qui corresp

QB20 Pour quelles raisons ne les lisez-vous généralement pas ou les ignorez-vous ? (PLUSIEURS REPONSES QB20 What are the reasons why you usually do no

QB21 Comme vous le savez peut-être, certaines sociétés Internet ont la possibilité de fournir des moteurs de recherche gratuits ou des comptes e-mails

QB22 Avez-vous déjà été invité(e) à fournir plus d’informations personnelles que nécessaire pour pouvoir accéder à ou utiliser un service en ligne (p.

NSPTotal 'Inquiet(e)'Total 'Pas inquiet(e)'QB23 Dans quelle mesure êtes-vous inquiet(e) dans une telle situation ? QB23 How concer

QB24 Votre accord spécifique devrait-il être demandé avant qu’une quelconque information personnelle à votre sujet soit recueillie et traitée ? (PLUSI

QB25.1 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB25.2 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB25.3 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

Special Eurobarometer 359 DP + e-ID - 26 - A socio-demographic analysis reveals striking differences regarding this statement between several group

QB25.4 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB25.5 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB25.6 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB25.7 Différentes autorités (services gouvernementaux, autorités locales, agences) et sociétés privées recueillent et conservent des informations per

QB26 Les sociétés qui détiennent des informations à votre sujet peuvent parfois s’en servir pour un autre usage que celui pour lequel elles les ont re

QB27 D’après les règles de l’UE sur la protection des données, vous avez le droit d’accéder à vos informations personnelles conservées par un organism

QB28 Dans quelles circonstances, s’il y en a, souhaiteriez-vous que les informations personnelles recueillies et conservées sur un site web soient ent

QB29 Quand vous décidez de changer de fournisseurs ou de ne plus utiliser un service, dans quelle mesure est-il important ou pas pour vous de pouvoir

QB30 Au cours des 12 derniers mois, avez-vous entendu parler ou avez-vous subi des problèmes liés à la perte de données et à l’usurpation d’identité ?

QB31 Souhaiteriez-vous que les autorités publiques ou les compagnies privées vous informent si les informations qu’elles détiennent à votre sujet sont

Special Eurobarometer 359 DP + e-ID - 27 - 1.2.2.3 There is no alternative than to disclose personal information if one wants to obtain products o

QB32 Dans quelle mesure est-il important ou pas pour vous de jouir de droits et de protections identiques pour vos informations personnelles, quel que

QB33 De nos jours, les règles de l’UE sur la protection des données prévoient une protection spécifique pour le traitement des données personnelles se

QB34.1 Veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d’accord ou pas du tout d’accord avec les affirmations suivante

QB34.2 Veuillez me dire si vous êtes tout à fait d’accord, plutôt d’accord, plutôt pas d’accord ou pas du tout d’accord avec les affirmations suivante

QB35 Dans l’exercice de ses activités, la police consulte et analyse parfois les données personnelles relatives à certains individus. Dans quelles cir

QB36 Pensez-vous que vos données seraient mieux protégées dans les grandes entreprises si celles-ci étaient obligées de désigner une personne de conta

QB37 A votre avis, les règles sur la protection des données personnelles devraient-elles être mises en œuvre … ? QB37 In your opinion, the enforcement

QB38 Avez-vous entendu parler d’une autorité publique en (NOTRE PAYS), responsable de la protection de vos droits en ce qui concerne vos données perso

QB39 Certaines compagnies utilisent les données personnelles des gens à leur insu, ce qui entraîne des désagréments allant des spams à une perte finan

QB39 Certaines compagnies utilisent les données personnelles des gens à leur insu, ce qui entraîne des désagréments allant des spams à une perte finan

Special Eurobarometer 359 DP + e-ID - 28 - A socio-demographic analysis of this statement shows that agreement is strongest among the youngest resp

QB39 Einige Unternehmen nutzen persönliche Daten von Personen ohne deren Wissen, was zu Unannehmlichkeiten füh k f ü ht W b E M il (S ) bi hi fi i ll

Special Eurobarometer 359 DP + e-ID - 29 - Bases: Social networking site users (40% of whole sample) and online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 30 - 1.2.2.4 Disclosing personal information is not a big issue More than six respondents out of ten (63%) s

Special Eurobarometer 359 DP + e-ID - 31 - A socio-demographic breakdown again reveals significantly more frequent agreement with this statement am

Special Eurobarometer 359 DP + e-ID - 32 - Bases: Social networking site users (40% of whole sample) and online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 33 - 1.2.2.5 Disclosing personal information in return for free services online, such as a free email address

Special Eurobarometer 359 DP + e-ID - 34 - Social networking and sharing site users are again much more inclined to say that they do not mind discl

Special Eurobarometer 359 DP + e-ID - 3 - 1.5 INTERNET USE...

Special Eurobarometer 359 DP + e-ID - 35 - Bases: Social networking site users (40% of whole sample) and online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 36 - 1.2.2.6 Feeling obliged to disclose personal information on the Internet Almost three out of ten Euro

Special Eurobarometer 359 DP + e-ID - 37 - A socio-demographic breakdown – again - shows a similar general pattern of more frequent agreement among

Special Eurobarometer 359 DP + e-ID - 38 - Bases: Social networking site users (40% of whole sample) and online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 39 - 1.3 Actual disclosure of personal information 1.3.1 Type of personal information disclosed on the Int

Special Eurobarometer 359 DP + e-ID - 40 - Base: Social Networking Sites users (40% of whole sample) - Names, home addresses and mobile phone nu

Special Eurobarometer 359 DP + e-ID - 41 - Base: Online shoppers (39% of whole sample) A country-by-country analysis of social networking or sha

Special Eurobarometer 359 DP + e-ID - 42 - Base: Social Networking Sites users (40% of whole sample)

Special Eurobarometer 359 DP + e-ID - 43 - Base: Online shoppers (39% of whole sample) Note: results for countries with a small number of respon

Special Eurobarometer 359 DP + e-ID - 44 - A country-by-country analysis of personal information disclosed when shopping online shows that in each

Special Eurobarometer 359 DP + e-ID - 4 - 3.2.3 Importance of the portability of personal data across providers and platforms...

Special Eurobarometer 359 DP + e-ID - 45 - Finally, it is interesting to note that the fact that a given type of information is regarded as persona

Special Eurobarometer 359 DP + e-ID - 46 - Base: Social Networking Site users who disclosed information (36% of whole sample) The most important

Special Eurobarometer 359 DP + e-ID - 47 - A country-by-country analysis of the reasons for disclosing personal information on social networking or

Special Eurobarometer 359 DP + e-ID - 48 - The most important reason for disclosing personal information when shopping online in every Member State

Special Eurobarometer 359 DP + e-ID - 49 - When looking at socio-demographic variables for social networking and sharing sites, we can observe few

Special Eurobarometer 359 DP + e-ID - 50 - Base: Internet users (66% of whole sample) The largest percentages of respondents who felt they were a

Special Eurobarometer 359 DP + e-ID - 51 - Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 52 - From a socio-demographic point of view, age and education again make a difference. Younger Internet user

Special Eurobarometer 359 DP + e-ID - 53 - Base: Internet users (66% of whole sample) Bases: Social networking site users (40% of whole sample)

Special Eurobarometer 359 DP + e-ID - 54 - 1.3.3.2 Concern about over-disclosure - A vast majority of Internet users exposed to over-disclosure ex

Special Eurobarometer 359 DP + e-ID - 1 - EXECUTIVE SUMMARY This report presents the results of the largest survey ever conducted regarding citiz

Special Eurobarometer 359 DP + e-ID - 55 - Base: Respondents who always or sometimes experienced unnecessary disclosure (28% of whole sample) A

Special Eurobarometer 359 DP + e-ID - 56 - 1.4 Attitudes toward disclosure of personal information 1.4.1 Perceived risk factors associated with

Special Eurobarometer 359 DP + e-ID - 57 - Bases: Social networking site users (40% of whole sample) and online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 58 - A country-by-country analysis of social networking or sharing site users reveals that the most frequent

Special Eurobarometer 359 DP + e-ID - 59 - Bases: Social networking site users (40% of whole sample)

Special Eurobarometer 359 DP + e-ID - 60 - When shopping online, being a victim of fraud is the risk of disclosure identified by the largest number

Special Eurobarometer 359 DP + e-ID - 61 - Bases: Online shoppers (39% of whole sample)

Special Eurobarometer 359 DP + e-ID - 62 - The socio-demographic analysis of perceptions of the risks associated with disclosing personal informat

Special Eurobarometer 359 DP + e-ID - 63 - The socio-demographic analysis for shopping online reveals a similar pattern, though with fewer diverge

Special Eurobarometer 359 DP + e-ID - 64 - 1.4.2 Concern about the recording of behaviour - A majority of social networking and sharing site use

Special Eurobarometer 359 DP + e-ID - 2 -  Just over a quarter of social network users (26%) and even fewer online shoppers (18%) feel in complet

Special Eurobarometer 359 DP + e-ID - 65 - However, a relative or an absolute majority of respondents say that they are not concerned about their d

Special Eurobarometer 359 DP + e-ID - 66 - Few significant socio-demographic differences may be observed for the results of this question. Of all a

Special Eurobarometer 359 DP + e-ID - 67 - Respondents in the 55+ age group (41%) are less likely to be concerned about tracking via mobile phones

Special Eurobarometer 359 DP + e-ID - 68 - Base: Whole sample Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 69 - In general, at first sight, there seems to be only a weak relationship between the number of active Inte

Special Eurobarometer 359 DP + e-ID - 70 - Base: Whole sample 1.4.2.5 Store or loyalty cards: preferences, consumption and patterns A majority

Special Eurobarometer 359 DP + e-ID - 71 - Base: Whole sample The youngest respondents, those in the 15-24 age group (34%), are the least worried

Special Eurobarometer 359 DP + e-ID - 72 - Base: Whole sample

Special Eurobarometer 359 DP + e-ID - 73 - Few socio-demographic differences are found regarding the recording of behaviour in public spaces. Fin

Special Eurobarometer 359 DP + e-ID - 74 - 1.4.3 Attitudes towards profiling on Internet - A majority of Internet users are uncomfortable about pr

Special Eurobarometer 359 DP + e-ID - 3 -  When asked what type of regulation should be introduced to prevent companies from using people’s pers

Special Eurobarometer 359 DP + e-ID - 75 - Base: Internet users (66% of whole sample) Social networking and sharing sites users are much more co

Special Eurobarometer 359 DP + e-ID - 76 - 1.5 Internet use 1.5.1 How often and where? – Around two-thirds of Europeans use the Internet – Thi

Special Eurobarometer 359 DP + e-ID - 77 - Base: Whole sample Turning now to Internet usage at places other than home or work, such as schools,

Special Eurobarometer 359 DP + e-ID - 78 - In contrast, countries where fewer than half of respondents use the Internet at home, at work or elsewhe

Special Eurobarometer 359 DP + e-ID - 79 - Several differences appear in terms of socio demographic characteristics, in particular regarding age,

Special Eurobarometer 359 DP + e-ID - 80 - 1.5.2 Shopping, social networking, and sharing sites – A majority of Internet users purchase online

Special Eurobarometer 359 DP + e-ID - 81 - Socio-demographic characteristics that influence all three types of online activity (shopping, social ne

Special Eurobarometer 359 DP + e-ID - 82 - Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 83 - 1.5.2.1 Shopping online – Internet users from the north and the west of the European Union are more li

Special Eurobarometer 359 DP + e-ID - 84 - 1.5.2.2 Social networking sites – A high rate of social network use in eastern Member States – Social

Special Eurobarometer 359 DP + e-ID - 4 - Tomorrow’s citizens: digital natives Two types of digital experts emerged from the survey. Firstly, ‘dig

Special Eurobarometer 359 DP + e-ID - 85 - 1.5.2.3 Sites for sharing pictures, videos, movies – Websites for sharing files are particularly popu

Special Eurobarometer 359 DP + e-ID - 86 - Base: Internet users (66% of total sample)

Special Eurobarometer 359 DP + e-ID - 87 - 1.5.3 Specific activities on the Internet – European Internet users are more engaged in social activit

Special Eurobarometer 359 DP + e-ID - 88 - A country-by-country analysis reveals that home banking is indeed the most frequent activity within 13

Special Eurobarometer 359 DP + e-ID - 89 - Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 90 - Socio-demographic breakdown shows that age, education, occupation, and frequency of Internet use are rel

Special Eurobarometer 359 DP + e-ID - 91 - Base: Internet users (66% of whole sample)

Special Eurobarometer 359 DP + e-ID - 92 - 1.6 SUMMARY The major aim of this chapter was to gain insight into respondents’ disclosure of personal

Special Eurobarometer 359 DP + e-ID - 93 - Of every ten European online shoppers, almost nine give their name and their home address. Less than hal

Special Eurobarometer 359 DP + e-ID - 94 - United Kingdom, more respondents feel uncomfortable with Internet profiling than feel comfortable. Of e